ALLOT ENOUGH TIME FOR PACKING AND PICKUP.
It is easy to underestimate the amount of time you might need to pack your belongings. Please allot ample time to pack your belonging and make sure your belongings are ready to be loaded when we arrive. Also, please schedule your storage pickup when you have plenty of time. If at all possible, do not schedule appointments at times immediately prior to or after other important engagements, such as exams, flights, meetings, bus departures, or the like.
LABEL ALL OF YOUR ITEMS WITH THE STORAGE ON COMMAND STICKERS WE PROVIDE. ALL ITEMS MUST BE LABELED.
The boxes we give you come with stickers already attached for you to fill out. You are required to label any and all other items. Fill out the information requested, attach the stickers, and you’re good to go. Each sticker must be labeled with your NAME, RE-DELIVERY ADDRESS, PHONE NUMBER, RE-DELIVERY DATE (must be the same as shown on your form), INSURANCE, and ITEM NUMBER (Item _ of _).
ELECTRONICS MUST BE STORED IN THEIR ORIGINAL PACKAGING.
TVs, computers, printers, and other electronics are too valuable and sensitive to handling to be stored without the proper packaging. Whenever possible, please store electronics in their original packaging. If the original packaging is not available, please make sure your devices are adequately packaged and protected using other means of packaging. Storage on Command (SOC) may refuse to store your electronics if they are unpackaged when we arrive. SOC shall not be held liable for the working condition of any electronics or electrical equipment consigned to SOC for storage.
ITEMS MUST BE CLEANED AND REFRIGERATORS MUST BE THAWED BEFORE STORAGE.
All of your items must be cleaned before storing with us. Bikes, fridges, microwaves, and other non-boxed items must be cleaned if dirty. You are responsible for any dirt, mud, water, mold, mildew, or anything else that may damage other peoples’ belongings. Remember that even the smallest amount of perishable food or moisture can get pretty nasty after four months of sitting at room temperature.
Refrigerators must be thawed and drained before storing them with Storage on Command. If you do not drain and dry your refrigerator and a Storage on Command representative must do it in order to keep your refrigerator from contaminating the storage of other clients in the warehouse, you may be charged a defrosting and cleanup fee of $50 or more. Typically you’ll need to unplug the refrigerator and leave it open for at least one day for the ice to melt and the water to drain and dry. Often times we will not check to make sure your refrigerator is adequately defrosted and dried, it is your responsibility to make sure mold and mildew does not develop in your refrigerator over the summer.
All mattresses must be in a full zipper-protected cover at time of pickup. There can be no exceptions to this rule.
Distribute heavier items amongst separate boxes.
Distributing your heavy items evenly amongst your boxes not only keeps your storage safer, it also reduces the risk of injuries from heavy lifting to our workers. Try not to pack any boxes with an over abundance of heavy or extra-dense items such as textbooks. We do not charge for overweight boxes, however we greatly appreciate it when our customers take the time to distribute their heavier items evenly amongst their storage boxes. Overweight boxes are harder to lift and heavy boxes are more likely to crush or tear while in storage. Thank you.
Use clothing and other impact-absorbent materials to protect your valuables.
Often times you can protect your breakable items to a greater degree by arranging your unbreakable items carefully around your breakable items. At Storage on Command we handle your items with care, but it is important to remember that there is a certain amount of bumping, handling, and jostling that cannot be avoided. How you pack your breakable and unbreakable items together in a box can make all the difference! Remember that newspaper, bubble wrap, and packing peanuts are cheap and effective packing materials that can be used to further insulate your storage from harm.
There are items that cannot be stored.
Liquids, perishable items, heat/cold sensitive items, and any item that might cause harm or damage to another client’s storage cannot be stored with us. You are responsible for damages that your packages may cause to the belongings of others. Refer to our terms and conditions for a full list of items that cannot be stored.
Insurance doesn’t cover everything!
Remember, insurance doesn’t cover items such as cash, items of sentimental or intrinsic value, jewelry, extremely fragile items, electronics not packed in their original packaging, or other improperly packed items. Refer to our terms and conditions for a full list of items that cannot be insured.